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Your Questions, Answered
Quick answers to common questions about our programs, pricing, corporate partnerships and technical support.
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Can family members share one account?
Each program member requires an individual account for personalized care and data privacy. However, family plan enrollments receive coordinated support - your dietitians can collaborate on shared meal planning while maintaining separate health tracking and consultation schedules.
Getting Started
Does the app integrate with fitness trackers or other health apps?
Yes. HabitNu integrates with Apple Health, Withings, Garmin, Fitbit and other popular fitness platforms for automatic activity and biometric syncing. This enables your dietitian to see comprehensive data for more informed guidance.
Technical Support
What if I have technical issues with the app?
Contact our technical support team via in-app chat, email (support@habitnu.in), or WhatsApp (+91 8884224868). Support is available Monday-Friday, 9 AM - 7 PM IST. For urgent issues affecting your care, your dietitian can provide alternative communication methods.
Technical Support
Can I track my progress in the app?
Yes. The app includes: weight and measurement logging, meal photo uploads, medication tracking (if applicable), hydration monitoring, activity integration, lab result storage and progress visualization with charts showing your transformation journey over time.
Technical Support
Is my health data secure and private?
Yes. HabitNu is compliant with India's Digital Personal Data Protection Act (DPDPA 2023) and international healthcare data standards. All information is encrypted, stored securely and never shared without explicit consent. Our US operations maintain HIPAA compliance for enterprise clients requiring it.
Technical Support
Which devices are supported by the HabitNu app?
The HabitNu Thrive app is available on iOS (iPhone, iPad) and Android smartphones/tablets. Download from Apple App Store or Google Play Store. The app requires iOS 13.0+ or Android 8.0+ for optimal performance.
Technical Support
What corporate wellness solutions does HabitNu offer?
We provide scalable enterprise wellness programs for organizations of 50+ employees, featuring: group and individual coaching options, real-time engagement dashboards, biometric screening integration, dedicated account management, measurable ROI reporting and customizable benefit structures. Contact enterprise@habitnu.in for consultation.
Services & Offerings
Does HabitNu provide GLP-1 medications?
Thrive Pro includes physician consultation, prescription support (if medically appropriate) and temperature-controlled medication delivery across serviceable areas. We partner with licensed pharmacies ensuring authentic medications with proper handling. Medication costs are separate from program fees.
Services & Offerings
Can HabitNu help with specific conditions like PCOS or thyroid issues?
Yes. Our dietitians support metabolic conditions including PCOS, hypothyroidism, prediabetes, and Type 2 diabetes. We coordinate with your physician when needed.
Services & Offerings
Do you provide meal plans for Indian cuisine?
Yes. Our dietitians specialize in Indian food culture: creating plans featuring regional dishes, traditional cooking methods and familiar ingredients. Whether you prefer North Indian, South Indian, Bengali, or other regional cuisines, we provide plans to your preferences and cooking style.
Services & Offerings
How often will I meet with my dietitian?
Weekly 1:1 connect with unlimited chat support is available with dietitians. Response time is typically within 4-6 business hours.
Services & Offerings
What is included in my program?
All programs include: dedicated professionally qualified dietitian, personalized meal plans with Indian cuisine integration,unlimited chat guidance with dietitian, progress tracking via mobile app, wireless scale, educational resources and monthly progress reviews. Pro/Plus tiers add physician oversight, medication side-effect management and lab interpretation.
Services & Offerings
What makes HabitNu different from other wellness apps?
HabitNu provides expert-led care. Every member works with a professionally qualified dietitian who understands metabolic health, nutrition, prevention of muscle loss, and medication side effects. We combine human guidance with clinical oversight and validated digital tools.
Services & Offerings
Are there corporate or family plans available?
Yes. Corporate plans are available for organisations with 50+ employees, including volume pricing and account management. Family plans for 3+ members include discounted rates. Contact enterprise@habitnu.in for details.
Pricing & Payment
Can I upgrade or downgrade my program?
Yes. You can upgrade to any tier to begin GLP-1 therapy. You can also downgrade once medication support is no longer needed. Your dietitian or support team can help with adjustments at the end of the recurring billing cycle.
Pricing & Payment
Is there a refund policy?
We offer a 14-day satisfaction guarantee. Refund eligibility varies by tier and is described in your enrollment agreement.
Pricing & Payment
Does HabitNu accept insurance?
Not yet. We are in active discussions with Indian insurers. For now, HabitNu is private-pay. We provide invoices and documentation that you may submit to your insurer depending on your policy terms.
Pricing & Payment
Are there subscription options or is it a one-time payment?
Yes. We offer monthly subscriptions and prepaid 3, 6, and 12-month packages with savings and added benefits. Request a consultation for details.Yes. We offer monthly subscriptions and prepaid 3, 6, and 12-month packages with savings and added benefits. Request a consultation for details.
Pricing & Payment
What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking and digital wallets through our secure payment partner, Razorpay. International payments are supported for NRI family enrollments.
Pricing & Payment
How much does HabitNu cost?
Pricing depends on the program tier and duration. Thrive Core is our most affordable lifestyle-focused tier. Thrive Plus and Thrive Pro include GLP-1 support and physician oversight. Visit our Pricing page or request a consultation for details.
Pricing & Payment
What is HabitNu's Thrive program?
HabitNu Thrive is a comprehensive metabolic health transformation program combining professionally-qualified dietitian physician oversight, and digital tools. It is available in three tiers: Thrive Core is for lifestyle change and prevention. Thrive Plus is for individuals with metabolic health conditions and interested in GLP-1 medication. Thrive Pro is for those who want physician consultation, prescription support, and medication delivery. Each tier supports different health journeys.
Getting Started
How do I know which program is right for me?
Start with our free health assessment at habitnu.in. Designed for different wellness journeys, you can choose the program that matches your goal: Thrive Core is for lifestyle change and prevention. Thrive Plus is for individuals with metabolic health conditions and interested in GLP-1 medications. Thrive Pro is for those who want physician consultation, prescription support, and medication delivery.
Getting Started
Do I need to be on GLP-1 medication to join?
No. Thrive Core focuses on lifestyle transformation without medication. Thrive Pro supports already prescribed GLP-1 medications. Thrive Plus includes physician consultation for medication eligibility assessment and prescription support.
Getting Started
How quickly can I get started?
Once you complete your assessment and enrolment, you'll be matched with your dedicated dietitian within 1- 3 business days and a HabitNu team member will connect with you. You receive immediate app access to begin logging meals and reviewing resources.
Getting Started
What happens during my first consultation?
Your professionally qualified dietitian will discuss your medical history, lifestyle routines, food preferences, and goals. Together, you will create a personalized nutrition plan alongside a strategy to manage medication side effects (if applicable). Think of it as a milestone-led roadmap for the first 12 weeks.
Getting Started
Is HabitNu available across India?
Yes. Our digital-first model supports members across India. Through our partners, individuals can receive GLP-1 medications across serviceable PIN codes. Availability can be checked during enrollment.
Getting Started
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